We understand lorem ipsum dolor sit amet, consectetur adipisicing elit.
Frequently Asked Questions
What is Boss Navigator?
Boss Navigator Publishing creates educational books and workbooks focused on credit, business, and financial literacy. Our materials are designed for incarcerated readers, returning citizens, and the families who support them.
We provide educational materials only and do not offer credit repair, legal advice, debt negotiation, or financial services.
What types of products do you offer?
We offer:
• Physical books and workbooks mailed to approved facilities
• Digital educational kits delivered by email
Each product page clearly indicates whether the item is digital or physical.
What is the difference between digital and physical items?
• Digital items are delivered by email after purchase.
• Physical items are printed materials that are mailed to the facility you specify.
Digital items are for personal use and cannot be mailed to correctional facilities.
How much is shipping?
All physical items ship with a flat $9.95 shipping fee per order. Shipping fees apply only to physical products.
Do you ship to all correctional facilities?
We ship to most facilities, but each facility has its own rules regarding incoming mail and educational materials.
It is the buyer’s responsibility to confirm the facility accepts books/workbooks and provide accurate inmate and facility information.
What information do I need to provide for facility delivery?
For physical items, you must provide:
• Facility name
• Facility mailing address
• Inmate’s full name
• Inmate ID number (if required by the facility)
Incorrect or incomplete information may result in delayed delivery or returned mail.
What happens if a facility rejects the package?
If a facility rejects or returns an item due to its own policies, we are not responsible for the facility’s decision.
Returned items may not be eligible for reshipment depending on the reason for rejection.
How long does delivery take?
Delivery times vary based on facility processing, mail handling procedures, and location.
We do not guarantee delivery timelines for physical items.
Do you offer refunds?
Because of the nature of printed materials and digital downloads, all sales are final unless otherwise stated on the product page.
Do you provide credit repair or financial services?
No. Boss Navigator provides educational materials only. We do not dispute accounts, negotiate debts, provide legal advice, or offer financial services.
How do I contact support?
If you have questions about orders, shipping, facility information, product access, or technical issues, please use our Contact page to send a support request.
Compliance Notice:
Boss Navigator Publishing provides educational content only. Results vary. Nothing on this site constitutes legal, financial, or credit advice.